Política de reembolso
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will refund the original order amount minus a 15% restocking fee and a flat rate shipping cost for the return.
To be eligible for a return, your item must be in new condition and in its original packaging. You'll also need the receipt or proof of purchase such as your order number.
To start a Self-Serve Return, log into your account and follow the prompts. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at returns@campsitecarbon.com.
Campsite Carbon build-to-order products
Any return request on a Campsite Carbon build-to-order product within the build timeline (not yet shipped) will be subject to a 25% cancellation fee. Any return request on a Campsite Carbon build-to-order product after delivery will be subject to a 50% restocking fee and the shipping costs for the return.
Partner-brand products
Some products sold on this site are built and shipped directly by the manufacturer rather than from our facility. For these items, return eligibility, restocking fees, and return freight are stated on the individual product page, and those product page terms apply in place of the standard 30-day terms and the build-to-order terms above.
Partner-brand product pages carry one of two notices:
- Final sale — the item cannot be returned or exchanged once the order is placed. Please confirm fitment with us before ordering.
- Restocking fee applies — the return must be requested within 14 days of delivery, return shipping is your responsibility, and a restocking fee of up to 30% is deducted from the refund. The fee is set by the manufacturer and varies by brand; we will confirm the exact amount in writing before you ship anything back.
Where a product page shows neither notice, our standard 30-day terms apply.
Freight and oversized items: Larger partner-brand items such as bumpers ship by freight carrier. Please inspect these shipments before signing for them and note any visible damage on the delivery receipt. Damage discovered after a clean delivery receipt has been signed may not be recoverable from the carrier, which can limit the remedies available to you.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. This applies to every product we sell, including partner-brand and non-returnable items.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom printed designs that are not included in the store catalog. This includes files that were supplied to Campsite Carbon and printed as a service.
Partner-brand items marked final sale on their product page also fall under this exception. See Partner-brand products above.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take 7-10 business days for your bank or credit card company to process and post the refund too.
Last updated: 8/21/2026
